Browse our collection and select the product you would like to purchase. Choose the correct device model, color, or other available option where applicable, add the item to your cart, and proceed to checkout.

Before completing your purchase, review your product selection, shipping address, shipping method, and payment information to ensure the details are correct.

Orders are normally prepared within 0–2 business days.

For Free Standard Shipping, the estimated total delivery timeframe within the United States is 7–11 business days, including processing and transit time. Faster shipping options are also available with shorter estimated transit times.

Delivery estimates are not guaranteed and may occasionally be affected by carrier operations, weather, public holidays, increased shipping volume, or other circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

We currently offer the following shipping options within the United States:

• Free Standard Shipping
• Insured Shipping + Priority Processing
• Priority Express Shipping

The available shipping method, applicable cost, and estimated delivery information are displayed during checkout before payment is completed.

Our current U.S. shipping options are:

• Free Standard Shipping — $0.00 USD
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

The applicable shipping charge is shown at checkout before you complete your order.

If your order has not yet entered processing, we may be able to modify or cancel it.

Please contact our customer support team as soon as possible after placing your order. Because orders may enter processing quickly, we cannot guarantee that a requested modification or cancellation can be completed.

Where compatibility is relevant, the applicable product page identifies the device models or variants for which the product is designed.

Please review the compatibility information carefully and select the correct device model before completing your purchase.

If you are uncertain about compatibility, you may contact our customer support team before ordering.

No. CaseValoire and QUANTUMEDGE SOLUTIONS LIMITED are independent from Apple Inc. and are not affiliated with, authorized by, endorsed by, or sponsored by Apple Inc., unless expressly stated otherwise.

References to Apple, iPhone, or specific device models are used where relevant to identify product compatibility.

Apple, iPhone, and related trademarks are the property of Apple Inc.

Unless otherwise indicated, prices on CaseValoire are displayed in U.S. Dollars (USD).

Applicable taxes may be included in the displayed price or calculated during checkout depending on the order and shipping destination.

Any applicable amount will be shown as part of the checkout process before the order is completed.

We currently accept the following payment methods where available at checkout:

• Visa
• Mastercard
• Apple Pay
• Google Pay

Card and supported digital-wallet transactions are processed through Shopify Payments.

Available payment methods are displayed during checkout.

For additional information, please review our Payment Policy.

To request a return, contact our customer support team and provide your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide the applicable return instructions and confirm where the item should be sent.

Please do not send a return before receiving authorization and return instructions.

For complete conditions, please review our Return and Refund Policy.

We offer a 90-day return period beginning on the date your order is delivered.

Products must meet the eligibility requirements described in our Return and Refund Policy.

Customers are responsible for return shipping costs for standard eligible returns.

If an item received is damaged, defective, or incorrect, we will cover the applicable return shipping cost after the issue has been reviewed and the return has been approved.

After an authorized return reaches our designated returns facility, returns are typically inspected within 5–7 business days.

If approved, the refund will be processed to the original payment method within 10 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

For complete details, please review our Return and Refund Policy.

Yes. Eligible products may be exchanged within 90 days of delivery, subject to the conditions of our Return and Refund Policy and product availability.

Contact our customer support team with your order number and requested exchange before returning an item.

After your order has shipped, you will receive shipping information by email when tracking is available.

You can use the provided tracking information to follow the progress of your shipment. You may also visit our Track Your Order page.

Carrier tracking information may take 24–48 hours after shipment to register or display an update.

If your tracking information has not updated after this period or you have concerns about your shipment, please contact our customer support team.

If your package arrives damaged or has not arrived within the applicable estimated delivery timeframe, contact our customer support team with your order number and relevant shipment information.

We will review the available order and tracking information and, where appropriate, work with the applicable carrier or fulfillment provider to determine the next steps.

Our customer support team can assist with orders, shipping, returns, payments, product information, and other store-related inquiries.

You can reach us through:

• Email: support@casevaloire.com
• Phone Number: +1 917 947 6499
• Contact Form: Click Here

Our customer service hours are:

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday & Sunday: Closed

Our customer support team typically responds within 24–48 hours on business days.