Privacy Policy

Last Updated: September 5, 2026

This Privacy Policy explains how CaseValoire (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit, interact with, or make a purchase from casevaloire.com (the “Site”), or otherwise communicate with us.

CaseValoire is operated by QUANTUMEDGE SOLUTIONS LIMITED. Our online store is hosted on Shopify, which provides the e-commerce platform and related technology used to operate the Site.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy applies to those privacy-related matters.

By accessing or using the Site, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

For purposes of this Privacy Policy, personal information generally means information that identifies, relates to, describes, or can reasonably be associated with an individual, subject to applicable law.

Depending on how you interact with CaseValoire, we may collect categories of information such as:

Contact Information: Name, email address, telephone number, billing address, and shipping address.

Order and Transaction Information: Phone cases viewed, added to a shopping cart, purchased, returned, exchanged, or canceled, as well as associated order and transaction details.

Payment-Related Information: Information associated with transactions processed through secure payment services, including Shopify Payments, where applicable. Payment information is handled by the relevant payment providers, and we do not directly store complete credit or debit card numbers.

Account Information: Login information, saved preferences, and other information associated with your customer account if account functionality is available and used.

Customer Support Information: Emails, contact form submissions, return or refund requests, messages, and other communications you send to our customer support team.

Device and Usage Information: Information such as IP address, browser type, device type, operating system, referring pages, pages visited, and interactions with the Site.

Cookies and Similar Technologies: Information collected through cookies, pixels, tags, and related technologies used for website functionality, preferences, analytics, security, and marketing where applicable.

Sources of Personal Information

We may obtain personal information through several sources, including:

Information you provide directly when you place an order, create or use an account, contact customer support, complete a form, subscribe to communications, or request a return or refund.

Information collected automatically when you interact with the Site through cookies, pixels, analytics technologies, and similar tools.

Information received from Shopify and service providers that assist with website hosting, checkout, payments, fulfillment, shipping, analytics, fraud prevention, security, and customer support.

Information provided by advertising or marketing service providers where such collection and use are permitted under applicable law and consistent with your applicable consent or privacy choices.

How We Use Your Personal Information

We may use personal information for legitimate business and operational purposes, including to:

• Process purchases, payments, fulfillment, shipping, returns, exchanges, and refunds.
• Provide customer support and respond to questions or requests.
• Operate, maintain, secure, and improve the Site.
• Provide customers with information about their orders and transactions.
• Monitor website functionality and address technical problems.
• Detect, investigate, and help prevent fraud, unauthorized transactions, abuse, and security incidents.
• Send order confirmations, fulfillment notifications, shipping updates, and other transactional communications.
• Send marketing communications or promotional information where permitted by applicable law and according to your communication preferences.
• Maintain appropriate business and transaction records.
• Comply with applicable legal obligations and enforce our agreements and policies.
• Protect the rights, property, security, and legitimate interests of CaseValoire, QUANTUMEDGE SOLUTIONS LIMITED, our customers, and other relevant parties.

How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate CaseValoire, process transactions, and provide our services.

These parties may include:

Shopify: For e-commerce hosting, checkout, infrastructure, and related platform services.

Payment Providers: Including Shopify Payments, where applicable, for processing and managing customer transactions.

Fulfillment and Shipping Providers: For preparing, processing, shipping, delivering, and managing orders.

Customer Support and Communication Providers: For handling customer communications, service messages, and email functionality.

Analytics and Advertising Providers: For understanding Site usage, measuring performance, and conducting marketing activities where permitted by applicable law.

Security and Fraud Prevention Providers: For protecting transactions, customers, and the Site against fraudulent or unauthorized activity.

Government Authorities, Regulators, or Other Parties: Where disclosure is required by applicable law, legal process, or reasonably necessary to protect legal rights, safety, property, or security.

Business Successors or Transaction Parties: Where appropriate in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction.

Service providers may process personal information according to their respective responsibilities, contractual arrangements, and applicable laws.

Advertising and Analytics

CaseValoire may use cookies, pixels, analytics technologies, and similar tools to understand how visitors interact with the Site, maintain functionality, remember preferences, evaluate website performance, and support advertising activities where permitted.

Depending on your location and the technologies available on the Site, you may be provided with options for managing certain cookies or privacy preferences.

You may also manage certain settings through your browser or through the privacy and advertising controls offered by relevant platforms, including Google or Meta where applicable.

Blocking or disabling certain technologies may affect the availability or functionality of some Site features.

Shopify and Shopify-Enhanced Features

The CaseValoire online store is hosted through Shopify. Shopify may process personal information as necessary to provide, operate, secure, and improve its e-commerce platform and associated services.

Shopify may also process certain information independently in accordance with its own privacy practices and applicable law.

For additional information about how Shopify handles personal information, customers may review Shopify's official privacy resources.

Third-Party Websites and Links

The Site may provide links to independent third-party websites or services, including services associated with payment processing, shipment tracking, or other functions relevant to an order.

Third-party websites and services maintain their own privacy practices, security procedures, and terms. CaseValoire and QUANTUMEDGE SOLUTIONS LIMITED are not responsible for the privacy practices or content of independently operated third-party websites.

We recommend reviewing the applicable privacy policy before providing personal information to an external service.

Children’s Privacy

The Site is not directed toward children, and our phone cases are not marketed or sold through the Site specifically for the purpose of collecting personal information from children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.

Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

No internet transmission, electronic storage system, or security measure can provide absolute security. Accordingly, we cannot guarantee that personal information will always remain completely secure.

We retain personal information for periods reasonably necessary for purposes such as:

• Processing and maintaining orders and transactions.
• Providing customer support.
• Maintaining appropriate business records.
• Complying with legal, accounting, tax, and regulatory requirements.
• Handling returns, refunds, disputes, and related claims.
• Enforcing applicable agreements and policies.
• Detecting and preventing fraud or security incidents.

Retention periods may differ depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

Your Rights and Choices

Depending on your place of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request restriction of or object to certain processing activities where applicable.
• Request a portable copy of certain personal information where applicable.
• Withdraw consent where processing relies on consent.
• Manage certain cookie or advertising preferences where available.
• Unsubscribe from marketing emails using the unsubscribe option provided in those communications.

Privacy rights vary by jurisdiction and may be subject to legal limitations or exceptions.

To submit an applicable privacy request, contact us using the information provided below. We may request reasonable information to verify your identity before completing certain requests.

We will not unlawfully discriminate against customers for exercising privacy rights available to them under applicable law.

International Transfers

Because CaseValoire operates through an international e-commerce infrastructure, personal information may be transferred to, stored in, or processed in countries or regions outside your place of residence.

This may include locations in which QUANTUMEDGE SOLUTIONS LIMITED, Shopify, payment providers, fulfillment providers, shipping providers, or other service providers operate.

Where applicable law requires specific safeguards for international transfers of personal information, appropriate measures may be used in accordance with those requirements.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes to our business practices, technology, service providers, legal obligations, or operational requirements.

When this Privacy Policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.

We encourage customers to review this Privacy Policy periodically to remain informed about how personal information is handled.

Contact Information

For privacy questions, requests, or other inquiries regarding this Privacy Policy, you may contact us using the information below.

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.