Return and Refund Policy

Last Updated: September 5, 2026

At CaseValoire, we offer a 90-day return period. Customers may request a return within 90 days from the date the order is delivered to the shipping address provided during checkout.

This policy applies to eligible phone cases purchased directly through CaseValoire.

Eligibility for Returns

We accept return requests for both defective and non-defective phone cases when the applicable return conditions are satisfied.

To qualify for a return:

• The phone case must be unused and remain in its original condition.
• The phone case must be returned with its original packaging.
• Proof of purchase or a valid CaseValoire order number is required.
• A return request must be submitted within 90 days of delivery.
• Customers must receive return authorization before sending a product back.

Products returned without prior authorization may not be accepted or processed.

How to Start a Return

To request a return, contact our customer support team at:

Email: support@casevaloire.com

Please provide your order number, the phone case you wish to return, and the reason for the return.

Our support team will review your request. If the return is approved, we will provide the applicable return instructions and confirm where the package should be sent.

Return requests must be submitted within 90 days from the recorded delivery date.

Return Shipping Costs

For standard returns, including eligible returns based on customer preference, the customer is responsible for the cost of return shipping.

If you received a phone case that is damaged, defective, or different from the item ordered, please contact us for review. When the issue is confirmed and the return is approved, CaseValoire will cover the applicable return shipping cost.

Customers should follow the return instructions provided by our support team before shipping an approved return.

Damaged, Defective, or Incorrect Items

We recommend inspecting your phone case after delivery.

If the phone case arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, provide your order number and information describing the issue. We may request photographs or other reasonable information to help verify the problem and determine the appropriate resolution.

Once reviewed, our support team will provide the applicable next steps.

Non-Returnable Items

The following are not eligible for return:

• Gift cards
• Items explicitly identified as final sale before purchase

Any applicable return restriction will be communicated on the relevant product page or during the purchasing process where appropriate.

Refund Timeline

After an authorized return reaches our designated returns facility, it will be reviewed to confirm that it meets the conditions of this policy.

Returns are typically inspected within 5–7 business days after receipt.

If the return is approved, the refund will be issued to the original payment method within 10 business days following approval.

After a refund has been issued, the customer's bank, card issuer, or payment provider may require additional processing time before the funds appear in the account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@casevaloire.com

Exchanges

Eligible phone cases may be exchanged within 90 days of delivery, subject to the return conditions stated in this policy.

To request an exchange, contact support@casevaloire.com and provide your order number and details of the requested exchange.

If the exchange is approved, we will provide instructions for returning the original phone case and arranging the replacement.

Replacement options are subject to product and model availability. If the requested replacement is unavailable, our support team will provide information about the available resolution options.

Return Address

Approved returns must be sent to our designated U.S. returns facility:

U.S. Returns Address: 8610 S 212th St, Kent, WA 98031, United States

This location is used for U.S. fulfillment and approved returns.

Customers must contact us before returning a phone case. The applicable return address and instructions will be confirmed as part of the return authorization process.

Please do not send a return before receiving authorization and return instructions from our customer support team.

Contact Information

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.