Security Statement

Last Updated: September 5, 2026

At CaseValoire, we take website security and the protection of customer information seriously. We use technical and organizational measures designed to help safeguard personal information and support secure transactions through casevaloire.com

Secure Website Connection

Our website uses HTTPS encryption (SSL/TLS) to help protect information transmitted between your browser and the Site.

This technology helps safeguard information transmitted during activities such as browsing, account access where available, checkout, and order submission, including:

• Personal information
• Shipping information
• Billing information
• Account information, where applicable
• Checkout and transaction-related information

While encryption helps reduce security risks during transmission, no internet-based system can guarantee absolute security.

Secure Payment Processing

Payments made through CaseValoire are processed using established third-party payment services, including Shopify Payments and PayPal, where available at checkout.

Payment information is handled through the applicable provider's secure payment infrastructure. CaseValoire does not directly store complete credit or debit card numbers through its standard checkout process.

Available payment methods are displayed during checkout before an order is completed.

Platform Security

The CaseValoire online store is hosted on Shopify, which provides the e-commerce infrastructure used to operate our Site and checkout.

Shopify maintains technical and organizational security measures for its platform and infrastructure, including measures designed to support secure online transactions and protect information processed through its services.

We also rely on appropriate third-party providers for functions such as payment processing, fulfillment, shipping, customer communications, analytics, and fraud prevention.

Fraud Prevention

We may use automated systems, third-party security services, and manual review processes to help identify potentially fraudulent, unauthorized, suspicious, or high-risk transactions.

Where reasonable security concerns arise, an order may be reviewed, temporarily held, declined, or canceled.

In some circumstances, additional information may be requested to verify an order before it is processed. These measures are intended to help protect customers, payment providers, and CaseValoire against unauthorized transactions and fraudulent activity.

Protection of Personal Information

We use reasonable administrative, technical, and organizational safeguards appropriate to our operations to help protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Access to customer information is limited according to operational requirements and the services necessary to process orders, provide support, maintain the Site, and comply with applicable obligations.

For additional information about how personal information is collected, used, disclosed, and retained, please review our Privacy Policy.

Customer Responsibility

Customers also play an important role in maintaining account and transaction security.

If you use customer account functionality, you are responsible for maintaining the confidentiality of your login credentials and for taking reasonable measures to protect the devices and accounts you use to access the Site.

We recommend that customers avoid sharing passwords or other sensitive authentication information with unauthorized individuals.

If you believe your account, order information, or payment method may have been accessed or used without authorization, please contact us promptly.

Reporting Security Concerns

If you believe you have identified a potential security issue involving casevaloire.com please contact our customer support team so that the matter can be reviewed.

When reporting a security concern, please provide a clear description of the issue and any relevant information that may reasonably assist our investigation.

Please do not publicly disclose sensitive customer information, authentication credentials, or other confidential data when reporting a potential security issue.

Security Limitations

Although we take reasonable measures designed to protect our Site and customer information, no website, electronic storage system, payment platform, or method of internet transmission can be guaranteed to be completely secure.

Nothing in this Security Statement is intended to limit any rights customers may have under applicable privacy, consumer protection, or data protection laws.

Contact Information

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.