Terms of Service

Last Updated: September 5, 2026

OVERVIEW

This website is operated by CaseValoire, an online phone case store operated by QUANTUMEDGE SOLUTIONS LIMITED, a company registered in Hong Kong (Company No. 78906121). Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to CaseValoire and, where applicable, its operating company.

We provide this website, including the information, products, checkout functionality, customer services, and related content available through it, subject to your acceptance of these Terms of Service and the policies referenced on the website.

By accessing the Site or purchasing from CaseValoire, you agree to be bound by these Terms of Service. If you do not agree with these Terms, you should not access the Site or use our services.

SECTION 1 – ELIGIBILITY AND ACCOUNT

By using our Site or purchasing from us, you confirm that you are at least the age of majority in your state, province, country, or other jurisdiction of residence, or otherwise have the legal capacity required to enter into a purchase.

If you create a customer account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, subject to applicable law.

SECTION 2 – PRODUCTS AND SERVICES

CaseValoire sells phone cases for the device models identified on the applicable product pages.

We make reasonable efforts to present product descriptions, images, colors, compatibility information, features, materials, dimensions, and other relevant details accurately. However, colors, textures, finishes, and other visual characteristics may appear differently depending on screen settings, lighting, or the device used to view the Site.

Customers are responsible for reviewing the product information and selecting the correct phone model, color, and available variant before completing an order.

Product designs, availability, specifications, pricing, and other information may be updated or changed when necessary. We may limit or discontinue a phone case or variant where appropriate.

SECTION 3 – ORDERS

When you submit an order through CaseValoire, you are making an offer to purchase the selected phone case or phone cases.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in cases involving pricing or listing errors, unavailable inventory, payment problems, suspected fraud, duplicate orders, or misuse of our Site or promotions.

An order is considered accepted after payment has been successfully processed and an order confirmation has been issued.

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

We may also limit orders that reasonably appear to have been placed for unauthorized resale or other commercial purposes inconsistent with normal consumer purchases.

SECTION 4 – PRICING AND PAYMENTS

Unless otherwise indicated, prices displayed on the Site are stated in U.S. Dollars (USD).

Applicable taxes, shipping charges, and other charges, where required, will be displayed or calculated during checkout before the customer completes the purchase.

Customers agree to provide accurate billing, shipping, and payment information. By submitting a payment method, you represent that you are authorized to use that payment method for the transaction.

Payments are processed through secure payment services, including Shopify Payments, where applicable. CaseValoire does not directly store complete credit or debit card numbers.

SECTION 5 – SHIPPING AND DELIVERY

CaseValoire currently ships within the United States.

Shipping options, applicable costs, processing times, and estimated transit times are provided during checkout and in our Shipping Policy.

Delivery timeframes are estimates and may be affected by carrier operations, severe weather, public holidays, incorrect or incomplete delivery information, increased shipping volume, or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review our Shipping Policy for current shipping methods, costs, processing times, estimated delivery timeframes, restrictions, and related information.

SECTION 6 – RETURNS, EXCHANGES AND REFUNDS

Purchases made through CaseValoire are subject to our Return and Refund Policy, which forms part of these Terms.

Eligible phone cases may be returned within the applicable 90-day return period, subject to the eligibility requirements and procedures described in that policy.

Our Return and Refund Policy provides additional information regarding return authorization, product condition requirements, return shipping costs, damaged or incorrect phone cases, exchanges, inspections, and refund processing times.

Customers should review the policy before initiating a return or exchange.

SECTION 7 – INTELLECTUAL PROPERTY

Unless otherwise stated, content available through the Site, including text, graphics, logos, photographs, product descriptions, design elements, layouts, icons, and other materials, is owned by or licensed to CaseValoire, QUANTUMEDGE SOLUTIONS LIMITED, or the applicable rights holder.

Applicable website content is protected by intellectual property laws.

You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit protected Site content without appropriate authorization or prior written permission where required.

Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.

SECTION 8 – THIRD-PARTY SERVICES

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate the Site and facilitate online purchases.

We may also use third-party providers for services such as payment processing, including Shopify Payments where applicable, fulfillment, shipping, analytics, advertising, email communications, customer support, security, and fraud prevention.

Third-party providers may operate under their own terms, privacy policies, and practices. Where customers interact directly with an independent third-party service, the applicable provider's terms and policies may also apply.

SECTION 9 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Site and related online services are provided on an “as is” and “as available” basis.

We do not warrant that access to the Site will always be uninterrupted, completely secure, timely, or error-free.

Any warranties, guarantees, or consumer rights that cannot legally be excluded or restricted remain unaffected.

Nothing in these Terms is intended to exclude or limit statutory rights available to customers under applicable consumer protection law.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, CaseValoire, QUANTUMEDGE SOLUTIONS LIMITED, and their respective directors, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the Site or services.

These limitations apply only to the extent legally permitted.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, nor do these Terms restrict mandatory consumer rights or remedies that cannot legally be waived.

SECTION 11 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless CaseValoire, QUANTUMEDGE SOLUTIONS LIMITED, and their applicable directors, officers, employees, contractors, and affiliates from claims, liabilities, losses, or reasonable expenses arising from your material violation of these Terms, unlawful misuse of the Site, or infringement of third-party rights.

This provision applies only to the extent enforceable under applicable law.

SECTION 12 – TERMINATION

We may restrict or terminate access to the Site or related services where reasonably necessary, including if a user materially violates these Terms, engages in fraudulent or abusive conduct, attempts to interfere with Site security, or uses the Site unlawfully.

Termination or restriction of Site access does not affect rights or obligations relating to transactions completed before termination where those rights or obligations remain applicable.

Provisions that by their nature are intended to survive termination will continue to apply.

SECTION 13 – GOVERNING LAW

These Terms of Service are governed by and interpreted in accordance with the laws of Hong Kong, subject to any mandatory consumer protection laws or other statutory rights that may apply to customers based on their jurisdiction.

Nothing in these Terms is intended to remove consumer rights that cannot legally be waived or restricted.

SECTION 14 – CHANGES TO TERMS

We may revise these Terms of Service when necessary to reflect changes to our business, Site, services, policies, legal requirements, or operational practices.

The current version will be published on this page together with the applicable “Last Updated” date.

Changes will apply from the effective date of the revised Terms, subject to applicable law.

SECTION 15 – CONTACT INFORMATION

Questions concerning these Terms of Service or purchases made through CaseValoire may be directed to our customer support team.

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.