Shipping Policy

Last Updated: September 5, 2026

CaseValoire currently ships within the United States. Available shipping methods, applicable charges, and estimated delivery information are presented at checkout before an order is completed.

Orders are prepared through our U.S. fulfillment operations and delivered using national or regional shipping carriers, depending on the destination and selected shipping method.

Shipping Options & Costs

For orders shipped within the United States:

• Free Standard Shipping — $0.00 USD on all orders
• Insured Shipping + Priority Processing — $4.95 USD
• Priority Express Shipping — $9.95 USD

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping receive priority within our applicable order-processing workflow and include shipping protection coverage.

The shipping option selected during checkout will appear in the customer's order information.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time
Processing Time: 0–2 business days

Orders are processed Monday through Friday, excluding applicable public holidays.

Orders submitted after the daily cut-off time may begin processing on the following business day.

Processing time refers to the period required to prepare an order for shipment and is separate from the carrier transit time.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
• Transit Time: 7–9 business days
• Estimated Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
• Transit Time: 6–8 business days
• Estimated Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
• Transit Time: 5–7 business days
• Estimated Total Delivery Time: 5–9 business days

Delivery timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by carrier operations, severe weather, public holidays, periods of increased shipping volume, incorrect or incomplete address information, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available for an order, it will be provided through the applicable shipping confirmation or order information.

Please allow sufficient time after shipment for the carrier's tracking system to register or update the package status.

If you have questions regarding the status of your shipment, you may contact our customer support team using the information provided below.

Shipping Restrictions

CaseValoire currently ships within the United States only.

We do not currently ship to PO Boxes, APO/FPO/DPO addresses, or other restricted or unsupported delivery locations.

Customers are responsible for confirming that the shipping information entered during checkout is complete and accurate.

Lost or Damaged Packages

If your package arrives damaged or has not arrived within the applicable estimated delivery timeframe, please contact us at:

Email: support@casevaloire.com

Please provide your order number and relevant information regarding the shipment.

Our customer support team will review the available order and tracking information and, where appropriate, coordinate with the relevant carrier or fulfillment provider to determine the next steps and an appropriate resolution.

Failed Delivery or Incorrect Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order cannot be delivered or is returned because the shipping address supplied during checkout was incorrect, incomplete, or undeliverable, please contact us for assistance.

Where reshipment is possible, we will provide the applicable instructions. Additional shipping charges may apply when a shipment must be sent again because of incorrect or incomplete information originally provided by the customer.

If you notice an address error shortly after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.

Contact Information

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.