Payment Policy

Last Updated: September 5, 2026

Secure Payment Processing

CaseValoire uses secure checkout technology, including HTTPS/SSL encryption, to help protect personal and payment information transmitted during checkout.

Payments are processed through established third-party payment services, including Shopify Payments and PayPal, where applicable. CaseValoire does not directly store complete credit or debit card numbers.

Accepted Payment Methods

We currently accept the following payment methods where displayed and available at checkout:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

Card and supported digital-wallet payments are processed through Shopify Payments, while PayPal transactions are processed through PayPal.

The payment methods actually available for an individual order will be displayed during checkout.

Payment Security and PCI Standards

Payment information is handled through payment providers and e-commerce infrastructure designed to comply with applicable payment-card security requirements, including the Payment Card Industry Data Security Standard (PCI DSS) where applicable.

Sensitive payment credentials are processed by the relevant payment provider according to its security standards and procedures.

CaseValoire does not directly receive or store customers' complete card numbers through its standard checkout process.

Payment Authorization

By submitting an order and payment, you confirm that:

• You are authorized to use the selected payment method.
• The billing and payment information you provide is accurate and complete.
• You authorize the applicable payment provider to process the transaction.
• You understand that an order may not be completed if payment authorization is declined or unsuccessful.

Payment authorization may be subject to verification by your bank, card issuer, PayPal, Shopify Payments, or another applicable payment service.

Currency

Unless otherwise indicated, prices on CaseValoire are displayed and charged in U.S. Dollars (USD).

Applicable taxes and other charges, where required, will be calculated or displayed during checkout.

Available shipping methods and their respective costs are also presented at checkout before the customer completes payment.

If your payment method uses a different currency, your bank or payment provider may apply its own currency conversion rate or other charges. Any such charges are determined by the applicable financial institution or payment provider and are not controlled by CaseValoire.

Fraud Prevention and Order Verification

To help protect customers and our business against unauthorized transactions, orders may be subject to payment and fraud-prevention checks.

We reserve the right to review, place on hold, decline, or cancel an order where there are reasonable indications of fraudulent, unauthorized, suspicious, or high-risk activity.

In certain circumstances, additional information or verification may be requested before an order is processed. If an order is canceled after a payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Payment Issues

If your payment is declined or cannot be completed, please verify that the payment information entered during checkout is correct and that your selected payment method is authorized for the transaction.

Payment approval decisions may be made by your card issuer, bank, PayPal, Shopify Payments, or another applicable payment provider.

If you continue to experience difficulty completing a payment, you may contact our customer support team for assistance with store-related checkout issues.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Once a refund has been processed, additional time may be required for your bank, card issuer, PayPal, or other payment provider to make the funds available.

For complete information regarding return eligibility and refund processing, please review our Return and Refund Policy.

Privacy

Payment-related and personal information is handled in accordance with our Privacy Policy and the applicable practices of the payment provider used to complete the transaction.

We may disclose information to payment, fraud-prevention, and other service providers where reasonably necessary to process transactions, protect against unauthorized activity, comply with applicable legal obligations, and operate our online store.

For additional information about how CaseValoire collects, uses, and handles personal information, please review our Privacy Policy.

Contact Information

Store Name: CaseValoire

Company Name: QUANTUMEDGE SOLUTIONS LIMITED

Company Number: 78906121

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 000000, Hong Kong

Email: support@casevaloire.com

Phone Number: +1 917 947 6499

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.